Quality and Environmental Management provides awareness and understanding of ecological Relationships, quality and ecosystems, with reference to quality and environmental issues related to the tourism industry. Includes environmental action planning. Includes quality action planning. The unit aims to identify quality issues and management, and how they can be managed within an organization.

QUALITY AND ENVIRONMENT MANAGEMENT.docxQUALITY AND ENVIRONMENT MANAGEMENT.docx

 The course provides an understanding of the physical systems in a hospitality property, including HVAC (heating, ventilation and air conditioning), electrical provision, refrigeration, plumbing, water supply, fire prevention, and road and parking surfaces. Emphasis on equipment, personnel, and technology. Included in the unit are planning and design techniques and energy management. Telecommunication systems are also examined.

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