Quality and Environmental
Management provides awareness and understanding of ecological Relationships,
quality and ecosystems, with reference to quality and environmental issues
related to the tourism industry. Includes environmental action planning.
Includes quality action planning. The unit aims to identify quality issues and
management, and how they can be managed within an organization.
The course provides an understanding of the
physical systems in a hospitality property, including HVAC (heating,
ventilation and air conditioning), electrical provision, refrigeration,
plumbing, water supply, fire prevention, and road and parking surfaces.
Emphasis on equipment, personnel, and technology. Included in the unit are
planning and design techniques and energy management. Telecommunication systems
are also examined.