A range of human resource topics are addressed in this course, including managing equality and diversity, the relationship between human resources needs and the labor market, learning and staff development and employee relationships and employee rights. Rewards and performance management, employee participation and empowerment, together with potential future developments are also critical aspects in the human resources area of study Presents an overview of the role of a supervisor related to management, including analysis of communication, motivation, recruitment and hiring, training, evaluation, and discipline. Managing productivity and controlling labor costs, coaching, team building and conflict management are included in this course. Also includes a discussion of different leadership theories and the role of formal and informal groups in organizations.


The course concentrates on an understanding of human behavior and experience at individual, group, and organizational level. Aspects of communication, culture, and ethics are included, plus investigation of theories on personality. Stress and its potential effects are a significant study area. Functional analysis, workforce diversity, ethical and unethical behavior, organizational culture, perspectives and dysfunctions, role and role behavior are all examined.