Provides a basic understanding of Room division and front office procedures and management. Focuses on the development and use of systems to provide excellent service and generate needed management information throughout the guest cycle (before arrival, on arrival, during stay, departure). Analysis of the roles and responsibilities of different individuals and sections related to front office

FRONT OFFICE OPERATION AND MANAGEMENT.docxFRONT OFFICE OPERATION AND MANAGEMENT.docx

 Presents an insight into the role of housekeeping in hospitality operations and the challenges and management responsibilities facing an executive housekeeper. Also the planning and organization of various housekeeping tasks and the use and storage (inventory) of cleaning equipment and materials. Par stock levels, inventory control, machinery and equipment, guest supplies. Safety training and the use and control of common housekeeping chemicals. Selection and care of furnishings and fittings, beds, linens and uniforms, carpets and other floor cove Provides a thorough knowledge on Housekeeping with the basic concepts and functional knowledge on various aspects of Housekeeping operation, impart practical knowledge on operational aspects of housekeeping, cleaning, bed making and room division and management with general awareness of the importance of cleaning, uptodateness, laundry operation etc.

HOM.docxHOM.docx